FAQ

SILKYMITT & SILKYMIZ

What happened to your SILKYMITT & SILKYMIZ products?
Great news — they're still here, just with a fresh new name! Our SILKYMITT and SILKYMIZ hair removers are now sold under the ALIDA brand. The product is the same high quality you know and love — we simply rebranded to bring all our beauty tools together under one name. Visit our ALIDA Brand FAQ for more details →

Shipping & Delivery

How long does delivery take?
We aim to deliver your order as quickly as possible. For full details on delivery times, costs, and options, please visit our Delivery of your order page.

Where to Buy

Where can I buy Alida products?
You can find out about all the places to purchase Alida products on our Where can I buy? page.

Offers & Promotions

How do I access exclusive deals and special offers?
We love rewarding our customers! Browse our latest promotions on the Special Offers & Exclusive Deals page.

Privacy & Your Data

How do you use my personal data?
Your privacy matters to us. You can read our full Privacy Policy or visit My Personal Data to manage your information.

Is alida.co.uk Safe to Shop On?

How safe is alida.co.uk?
Completely. Here's what protects you when you shop with us:

SSL encryption — all data transmitted on our site is encrypted (look for the padlock in your browser).
Secure payments — we use Shopify's PCI DSS compliant payment infrastructure. We never store your card details.
Trusted checkout — pay via major credit/debit cards and other verified payment methods.
UK GDPR compliant — your personal data is handled in line with UK data protection law. We never sell your information to third parties.
Verified reviews — all product reviews are verified to ensure authenticity.
Easy returns — we offer a clear returns policy so you can shop with complete confidence.

If you have any concerns, please contact us — we're happy to help.

Loyalty Rewards Programme

Alida.co.uk is currently trialling an Alida Points Rewards Programme. If the trial is successful, this will become a permanent feature of alida.co.uk.

How do I earn loyalty points?
You earn 1 point for every £1 spent on Alida products (excluding tax and shipping). Points are added to your account automatically after each qualifying order.

How do I redeem my loyalty points?
Once you've earned enough points, you can redeem them at checkout for a discount. To activate your rewards, you must be subscribed to Alida emails. Not yet subscribed? Sign up here to unlock your rewards.

Why do I need to be subscribed to emails to redeem points?
Subscribing ensures you never miss a rewards milestone, exclusive offers, or points expiry reminders. It's our way of keeping you in the loop on everything Alida.